Privacy Policy

This Privacy Policy is effective as of April 25, 2016.

Welcome and thank you for visiting Max Crumbly! This is the Privacy Policy (the “Policy”) for MaxCrumbly.com, a website owned and operated by Rachel Renée Russell. We at Team Max are committed to protecting your child’s privacy. We have designed this Policy to address your questions and concerns and how we collect and use information your child may send us online.

Please review the entire Policy below and familiarize yourself with our website. This Policy applies only to information collected on MaxCrumbly.com and does not apply to information collected by Team Max offline or through any other means. By using this site you agree to the transfer, collection, processing and use of data by this site. Use of this website signifies your acceptance of this Privacy Policy and the Terms and Conditions.

Parents and Guardians

Your privacy is important to us and we do recognize the need to provide additional privacy protection for children. We encourage children to always check with their parents or guardians before entering information on any website or mobile application. We urge families to discuss their household guidelines regarding online sharing of personal information on this site or, for that matter, anywhere on the internet. We at Team Max want everyone’s experience with our website to be a fun, positive, learning experience. We hope you find this Policy informative and easy to read.

What type of information do we collect on a child under 13?  If your child is under 13 and wants to use portions of our website with special activities we will ask your child to “register.” A child can only register after obtaining your verifiable parental consent. In order to improve our site offerings and your child’s online experience, during registration we may collect non-personally identifiable information such as your child’s gender, favorite Max Crumbly character, hobbies and interests. We may also collect personal information, such as your child’s full name, home and email address, telephone number and birthdate. When we ask for your consent for your child to register, we will tell you what we will do with the information you or your child provides us, we will tell you how you can review your child’s information and we will tell you how to ask us to delete the information. We don’t keep your (or your child’s) email address any longer than is needed.

We might collect an email address and first name (or screen name) from your child under 13 without your consent, but only in the following circumstance:

If a child under 13 sends a request to us, then we may keep their email address long enough to respond to them. Team Max deletes this information from our system soon after we answer their question or request.

If, at any time, you do not want your child to receive an email newsletter or any electronic correspondence from Max Crumbly, simply click on the link provided in the email for removal or contact us at CustomerCare@MaxCrumbly.com.  Upon proper identification, parents may review the personal information we have collected about their child, request deletion, or refuse to allow further collection or use by writing to us at:

Max Crumbly
c/o Writers House
120 Broadway, 22^nd Floor
New York, NY 10271
Attention: Children’s Online Privacy Protection Act

Please be sure to include your child’s name and email address in your request. If you ask us to delete your child’s information, we will not be able to allow your child to participate in the portions of the Max Crumbly website that require registration or contain special activities or privileges.

If you are over 18 or your child is 13 or over, do we collect personal information about either of you?
We at Team Max never require anyone on the Max Crumbly website to share any personal information about themselves in order to use the site. You can visit our website without registering with us. Nevertheless, our site may contain special sections and privileges for members that register. If you do not wish to register, we do not collect any personal information from you or your child unless it is voluntarily provided. When registering or when specifically asked for personal information, we generally ask for your full name, home and email address, telephone number and birthdate and sometimes gender, favorite Max Crumbly character, hobbies and interests. Please see above for how we may use this information.

Do we screen all submissions, posts, photos, videos, stories and comments prior to posting?
Anything that is submitted on the Max Crumbly website by our users, whether it’s a story, video, photo, comment, contest entry, quiz, question, or answer, is screened by Team Max, regardless of a child’s age. We screen out any personal identifiable information of any kind, including full names, addresses, telephone numbers, email addresses, school names, and personal websites. We ensure that the language is appropriate, there is no obscene, violent or offensive material or language, there is no cyber bullying or negative comments about another person and subjects are age appropriate for the 8-14 age group.

How do we use the information we collect?  We only use the personal and non-personal information we collect for the express purpose for which it was collected. For example, if you create a Fan Story, we may use the non-personal information provided to post the story on our website and designate the first name (screen name), age and state of the person who wrote the story. Or, if you register in a contest, we will use the registration information to notify contest winners. Occasionally, and only after receiving consent prior to asking for information, we might email or mail you or your child to provide information on upcoming Max Crumbly related products, website updates, book releases, special offers and promotions. If, at any time, you want to stop receiving such updates and product information from Max Crumbly, just email us at CustomerCare@MaxCrumbly.com. Our mailings and emails will also include information or a link allowing you to ask to opt out of receiving such information in the future.

Sometimes we may ask your child what they like or do not like about the characters, the website or the website features and services. We do this to provide to your children more of what they want collectively and to improve and personalize their experiences on the website. We may use an email address and user name to ban a user temporarily or permanently from our web site if that user engages in inappropriate conduct on the site.

We may also disclose collected information where we are required to do so by law, for example, in response to a court order or subpoena, or where we disclose information to service providers who provide support for the operations of our website and do not use or disclose the information for any purpose. Furthermore, to the extent permitted by applicable law, we may disclose collected information to a law enforcement agency or other public agency (including schools or children services) in response to a request or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a child using our website, protect the integrity or security of our website, or enable us to take precautions against liability.

If we sell all or part of our business or make a sale or transfer of our assets or are otherwise involved in a merger or business transfer, we may transfer collected information to a third party as part of the transaction, to the extent permitted by law.

Do we share or provide information about you with others?

From time to time, Team Max may provide your information to outside companies that offer products or services that may be of interest if your teenager 13 or older consents. Except as described in this policy, we never share personal information that we receive online from children under 13 with other companies outside of Max Crumbly. We will remove your name from the list we provide to outside companies if you email us at CustomerCare@MaxCrumbly.com, and we will do the same for your teenager’s name if they request removal from the list. In special circumstances, Team Max may allow other company’s access to our personal information database. Such special circumstances may be necessary to allow access for providing maintenance to our database, software, servers or routers, for updating security, for helping to process and fill orders or requests, designing and/or operating special online features, tracking analytics, processing online subscription requests, enabling us to send you special offers, administering or fulfilling our sweepstakes, contests or promotions, or performing other administrative services. We may provide these vendors with access to user information, including a child’s personal information, to carry out the services they are performing for the child or for us. These third party vendors have access to the personal information needed to perform their functions and are obligated to maintain the confidentiality and security of that personal information. If we believe that anyone’s behavior on our site may damage us, our site or anyone else, we may disclose to the appropriate authorities the relevant personal information in order to prevent this harm. In that case, we may try to identify the wrongdoer, contact them or bring legal action against them. We may also disclose personal information if we believe that the disclosure is required by law, or in response to a proper legal request.

Do we use cookies?  From time to time, Team Max may drop a cookie onto your computer’s hard drive. A “cookie” is a small file that we save on your computer’s hard drive. The cookie does not contain personal information. Max Crumbly’s cookies may help to give you faster access to pages you have already visited, they allow you to personalize your pages and us to enhance the performance of the site pages, and they aid in your participation in a few of the activities on the site. For instance, our site may have games or activities in which we need to use cookies to keep track of the things you have already completed or answered. If you leave the site and then return, cookies will tell us what things you have already done or where you have advanced to in a game so that you do not have to start all over again. Cookies may be used to keep track of items in your wish list. We also use cookies to help us figure out how many people visit our site, which of our web pages they stop at and how long they stay there. This information helps us figure out which of our web features are successes and where we need to improve. For administrative purposes, we may collect IP addresses, which is the automatic number assigned to your computer when you surf the Web. The IP address allows us to count total number of “hits” on our site. However, your IP address and cookie are not connected to any personally identifiable or online contact information like a name and address, so you and your family remain anonymous. We also may use other technology, called web beacons, pixel tags or clear GIFs, to provide us with other important anonymous information, such as when an email has been opened.

Do we ever collect information without consent?  When visitors come to our site, certain non-personally identifiable computer information may be passively collected. Such information may include, the user’s IP address, the web browser (e.g., Internet Explorer, Firefox, Safari) being used, the frequency with which a visitor visits part of our web site, and information about the Internet Service Provider, in order to make our web site more interesting and useful to our users and for various reasons related to our business.

We do not collect information passively through cookies or other tracking mechanisms except in the circumstances described above. Cookies do not contain any personal information about a specific user. We do not use cookies or other non-consensual methods to take personally identifiable or online contact information about you or your family off of your computer. Except for certain activities, addressed above, we do not use cookies for direct marketing or promotional purposes. Cookies are also not used to collect information specifically about you or your family for sharing with third parties.

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

Thank you for reading our Privacy Policy. We hope our Policy gave you a clear understanding of the ways your personal information may be collected and used by Team Max. We also hope our Policy helps you to realize the ways in which we really are committed to safeguarding online privacy. Please note that, we may change our policy from time to time. When this happens we will notify you of the new policy by posting a privacy policy revision date at the beginning of our privacy policy. If you have any questions about our Privacy Policy, please contact us to get an answer. Use of this site signifies your acceptance of the terms and conditions.

Rachel Renée Russell

Max Crumbly
c/o Writers House
120 Broadway, 22^nd Floor
New York, NY 10271
Attention: Children’s Online Privacy Protection Act

CustomerCare@MaxCrumbly.com